Managing Conflict with
Students and Peers:
In this section
you will learn how to:
- Approach conflict with a positive attitude;
- Describe the perception of incompatible
goals among the conflicting parties.
- Define the unmet needs (scarce resources)
the parties perceive.
- Clearly describe the struggle for yourself.
- Facilitate the description of struggle
for the conflicting parties.
- Employ teaching methods that reduce potential
conflicts between you and your students.
- Utilize effective and appropriate language
to reduce defensiveness in the conflicting parties.
- Cope with the criticism associated with
defensiveness in conflict situations.
- Employ problem-solving techniques to
create satisfying outcomes.
Potentially Violent Behavior
Be sure to read this section
so that you will know how to respond to:
warning signs of potentially violent behavior
- Direct, veiled,
or conditional threats of harm
- Intimidation of
- History of violent
- Carrying a concealed
weapon or flashing a weapon to test reactions
- Extreme interest
- Fascination with
incidents of violence
- Paranoid behavior
- Moral righteousness
- Bizarre thoughts
- Expression of extreme
- Unable to take criticism
- Disregard for the
safety of others
- Being a loner
College Police and Security
with behavior problems is part of your job. Fortunately, it is
a very small part. Learn about various disruptive
behaviors, how to prevent them, and how to handle them.
Student Code of Conduct
Student Discipline Policies
In this section you
will learn how to:
- Recognize signs
of emotional problems
- Develop techniques
for aiding troubled, disruptive or violent students.
- Defuse a threatening
- Distinguish a student
in crisis from a student needing help for a chronic problem
- Make referrals in
many different situations to professional help available on